In an attempt to enhance passenger convenience and ensure hassle-free ticket booking, Ministry of Railways is now coming up with a single window commercial portal, which is envisaged as an e-commerce platform thus integrating a wide array of commercial activities. As and when adopted, the additional portal services of railways will supplement the existing services so as to cater to the increased passenger traffic as well as the demand for e-ticketing.
Indian Railways (IR), Asia’s largest railway network with more than 1.6 million employees has always been undertaking various initiatives and constantly innovating towards increasing the ease of ticketing, in general, and e-ticketing, in particular. The Ministry of Railways has also introduced several measures which include liberalized norms such as acceptance of more number of ID proofs and extension of e-booking facility 24X7 (except for 1 hour down time which is mandated for maintenance).
Furthermore, restrictions have been imposed with respect to blocking access to agent during the peak hours that is 8.00 to 9.00 in the morning. Some of the measures that the Railways has adopted are use of mobile ticketing vans, appointment of jansadharan ticket booking sewaks, automatic ticket vending machines and tie-ups with banks and post offices.