In an attempt to enhance passenger amenities and highlight the problems faced by commuters, the Indian Railways (IR) has decided to keep a register in every train where commuters could register their complaints in a better way instead of waiting for the arrival of next station.
The changes are being implemented following the transfer of the catering policy from Indian Railways Catering and Tourism (IRCTC) to the Railway Board. Also, to put an end to the problems being faced by the commuters in reaching any station or to get the status of the complaints, the railway officials would send an SMS to the complainant about the status within one week.
Senior divisional commercial manager, Dharmendra Kumar said: “Our main aim is to provide best facilities to the commuters and these were a few steps adopted by us for fulfilling their aim”.
Indian Railways that has been instrumental in introducing various initiatives is chalking out plans to provide 100 escalators at 50 key railway stations and other places of religious, historical and tourists’ importance. IR is also manufacturing passenger coaches with special designed compartment and European toilet pans to meet the needs of physically challenged passengers/senior citizens.