Rail Europe India Pvt.Ltd, a fully owned subsidiary of the European entity – Rail Europe, is keen to expand its operations by setting up a support services centre in Mumbai for Rail Europe’s international markets like Middle East, Asia, Australia, New Zealand, African continent and some parts of South America.
Once the new support services centre, Mumbai becomes operational, it will provide level one of support services where all queries related to products, itineraries, system queries will be addressed. Currently, all the queries for GSA (General Sales) agents in international markets are undertaken by the Paris office.
Gopi Iengar, Executive Director, Rail Europe India Pvt. Ltd. said, “Setting up the support services centre in Mumbai is a part of our expansion strategy. As a fully owned subsidiary of Rail Europe, we can take up such roles. All support services for international markets will be conducted from Mumbai and the centre will look into back office operations and attending to queries of our GSA agents worldwide.”
Rail Europe worldwide distributes tickets through its 150 GSAs and has close to 800 Euronet locations (point of sales) where travellers can book and print tickets.